Contract For Design Services

Stonie Studios LLC Client Service Agreement – 2025

Acceptance of Terms

By purchasing design services from Stonie Studios LLC, you (“the Client”) agree to the following terms and conditions. Your agreement to these terms is confirmed upon purchase and is binding.

Payment and Refunds

Non-Refundable Policy: All payments made to Stonie Studios LLC are final and non-refundable. Payment confirms the Client's commitment to the service as described.

Refund Discretion: Refunds are issued only under rare circumstances and solely at the discretion of Stonie Studios LLC. If granted, refunds will be processed within 15-20 business days and returned via the original payment method.

Payment Process: All payments must be made directly through the Stonie Studios LLC website.

Service Delivery Timeline

Standard Delivery: Services are completed within 5 to 25 business days, depending on the service purchased and outlined on the service description pages.

Extended Projects: Branding packages require 20-25 business days for completion.

Exclusions: Turnaround times exclude weekends, public holidays, Mondays, and October 14th. Delays may occur due to incorrect or incomplete client information.

Deliverables

Upon project completion, Stonie Studios LLC will provide the final deliverables in formats suitable for the purchased service (PNG, JPG, PDF, SVG, Transparent files).

Proofs and Revisions

Proofs: Design proofs will be provided for review. These proofs must not be used, sold, or replicated until final approval.

Revisions: Each service includes 2-4 free revisions, depending on the service ordered, as stated in the product description. Small revisions include:

Each of these changes counts as a separate revision. If the Client requires a full redesign, a redesign fee amounting to 50% of the service price will apply.

Excessive Revisions: Any revisions beyond the included free revisions will incur an additional fee of $8 per revision.

Communication and Client Responsibilities

Forms of Communication: Initial service inquiries may be made via DM, email, or text message through the business number. After placing an order, all communication will be conducted via email only.

Client Responsibilities:

Failure to provide complete information may result in delays or additional fees.

Logo and Photo Policy

Logo Submission: If a Client does not submit a logo, the business name will be displayed in a standard font with basic formatting. For optimal results, logos should be submitted in a transparent file format with exact HEX color codes.

Text-Based Logos: Stonie Studios LLC only offers text-based logos and will not create or suggest business names or color schemes. Font licenses must be purchased by the Client if required for branding purposes.

Photo Submission: Clients must submit high-quality, professional photos or clear stock images for the best design outcome.

Project Abandonment Policy

Each order includes a 10-business-day turn-in window (Tuesday to Friday). If the Client fails to submit required information within this timeframe, the project enters Project Abandonment Status:

If the Client pays the abandonment fee within 30 days, they will receive an additional 10 business days to submit content. If the deadline is missed again, the project will be permanently closed, and the Client will be blocked from future services.

Chargebacks: Any chargeback initiated will result in legal action, where Stonie Studios LLC will seek the maximum allowable compensation.

Irate Client Policy

Respectful Conduct: Disrespectful behavior, including cursing or aggressive language, will result in immediate project closure. All work will be delivered as-is, and no further services will be provided. No refunds will be issued, and the Client will be permanently banned.

Chargebacks: Any chargeback initiated will result in legal action, where Stonie Studios LLC will seek the maximum allowable compensation.

Intellectual Property and Liability

Ownership: Upon full payment and project completion, ownership of the final design transfers to the Client. However, Stonie Studios LLC retains the right to use the work for portfolios, marketing, educational purposes, and competitions.

Liability: Stonie Studios LLC is not responsible for indirect or consequential damages related to the services provided.

Technical Difficulties & Third-Party Apps

Stonie Studios LLC is a graphic designer only. Any website difficulties on the business back end or third-party apps integrated into the client's website that Stonie Studios LLC sets up once approved, and is to the client standards, it must be maintained and updated by the Client. Technical issues related to:

must be directed to the platform’s customer service, not Stonie Studios LLC.

Marketing and Promotional Policy

Social Media Sharing: Stonie Studios LLC reserves the right to share project progress and completed work on social media unless the Client explicitly requests otherwise. Opting out of promotional sharing will incur a fee between $100-$500.

Project Ownership: Designs remain the property of Stonie Studios LLC until final deliverables have been provided to the Client.

Holiday Closures

Stonie Studios LLC will be closed on the following major holidays:

Consultation Policy

All new clients must book a consultation before placing an order:

This fee will be applied to the service cost if the invoice is paid within 24 hours of the consultation. After 24 hours, the fee is non-refundable and will not be applied to the service balance.

Agreement and Terms Modification

By purchasing services from Stonie Studios LLC, you confirm your understanding and agreement to these terms and conditions. Stonie Studios LLC reserves the right to update these terms at any time, with continued service indicating acceptance of revised terms.

This policy ensures clarity, professionalism, and a productive working relationship between Stonie Studios LLC and the Client.