Policy and Contract For Design Services

Stonie Studios Client Service Agreement

Acceptance of Terms

By purchasing from Stonie Studios for graphic design services, you ("the Client") agree to the following terms and conditions. Your agreement to these terms is confirmed upon your purchase and is binding.

Payment and Refunds

  • Non-refundable Policy: All transactions with Stonie Studios are final. Payments are non-refundable and confirm the Client’s commitment to proceed with the service as described.
  • Refund Discretion: On rare occasions, at the discretion of Stonie Studios, refunds may be issued. Such refunds will be processed within 15-20 business days and returned via the original payment method.
  • Payment Process: Payments must be made through the Stonie Studios website. Third-party payments are generally not accepted unless under special circumstances agreed upon in advance.

Service Delivery Timeline

  • Standard Delivery: Services are completed within a timeframe of 5 to 31 business days, depending on the specific service chosen by the Client, as detailed on our service description pages.
  • Extended Projects: Branding packages require 20-25 business days for completion.
  • Exclusions: The turnaround time excludes weekends, public holidays, Mondays, and October 14th. Delays may occur due to incorrect or incomplete client-submitted information, which will extend the project timeline.

Deliverables

Upon project completion, Stonie Studios will provide the Client with the final deliverables in formats such as PNG, JPG, PDF, SVG, and Transparent files, appropriate to the service purchased.

Proofs and Revisions

  • Proofs: The Client will receive design proofs for review. These proofs must not be used, sold, or replicated until the final design has been approved by the Client.
  • Revisions: Included revision limits are specified for each service. Exceeding the allotted number will incur additional charges as detailed on the service description pages.
  • Redesigns: Complete redesign requests are subject to separate fees, which are also detailed on our service pages.

Communication and Client Responsibilities

  • Primary Communication: All official communications will be conducted via email to ensure clarity and maintain a record of exchanges.
  • Response Time: Stonie Studios commits to a response time of 1-2 business days, excluding weekends, public holidays, and October 14th.
  • Client Responsibilities
  • It is the Client’s responsibility to provide all essential information necessary for initiating and progressing with the project. Specific responsibilities of the Client include, but are not limited to, the following:
  • Subscription and Fees: Clients are required to independently purchase and maintain any subscriptions and handle associated monthly fees required by the website platform utilized for the project.
  • Domain and Hosting: Clients must secure their own domain and connect it to the designated website. This includes the responsibility of purchasing and managing the domain.
  • Policies and Legal Compliance: Clients are tasked with creating and submitting their own policies, terms, and conditions relevant to their website, ensuring compliance with legal standards pertaining to their business operations.
  • Back-End Configuration: Clients are responsible for all back-end settings that involve personal or business information, ensuring these elements are correctly configured to meet project requirements.
  • Content Submission: The Client must supply all textual content required for any service provided by Stonie Studios. This includes titles, quotes, captions, detailed descriptions, pricing information, and any other content necessary to fulfill the service requirements, unless the Client opts for the Creative Direction add-on, where available.
  • By fulfilling these responsibilities, the Client ensures that the project can proceed in a timely and efficient manner, aligning with the agreed-upon scope and deadlines. Failure to provide required information or fulfill these responsibilities may result in delays or additional fees.

Logo and Photo Policy

  • Logo Policy
  • Clients who do not submit or have a logo will have their business name displayed in a standard font, aligned horizontally. For optimal results, clients are requested to submit their logos as transparent files without any background. Additionally, to minimize the need for color adjustments, please provide the exact HEX code colors of your logo.
  • Text-Based Logos: Business Name and Color Scheme
  • Stonie Studios does not offer services related to the creation of your business name, development of your color scheme, registration of your business name, purchasing your font licensees. Client will receive the link to purchase their font license from the front creator if one is needed.
  • Clients are required to submit only high-quality professional photos, suitable stock images, or clear photographs taken with a phone. These images are crucial for ensuring the highest quality of final deliverables.

Promotional Policy

  • Social Media and Post-Completion: Works in progress may be featured on Stonie Studios' social media unless the Client requests otherwise. Upon completion, the project may be showcased for promotional purposes. Should the Client wish to delay such promotion or not be shown on our social media stories A fee of $100 is applicable if the Client opts out of this promotion. Stonie Studios is not required to post the client’s order or tag the client in the post.

Intellectual Property and Liability

  • Intellectual Property: Upon full payment and Client approval of the final designs, ownership of the created graphics transfers to the Client. Stonie Studios retains the right to use all artwork for professional portfolios, marketing, educational purposes, and design competitions.
  • Limitation of Liability: Stonie Studios is not liable for indirect or consequential damages arising from our services. Liability is limited to cases of direct damages caused by our willful misconduct or gross negligence.

Terms Modification and Acceptance

  • Modifications: Stonie Studios reserves the right to alter these terms at any time. Continued engagement with Stonie Studios following any changes constitutes acceptance of the new terms.
  • Agreement: By purchasing services from Stonie Studios, the Client confirms understanding and agreement to these terms, binding them to this contract.

This contract is designed to ensure both parties are informed and protected throughout the design process, setting clear expectations and procedures to foster a successful collaboration.