Design Policy

Terms and Conditions of Service

The Terms of Service apply to services provided by [Stonie Studios].

By purchasing, [Client] has read and agreed to The Terms of Service listed here and below the desired service under product description. 

Payments

Payments are processed through our website. We will not accept payments through third party providers unless there is a special circumstance. All payments are NON REFUNDABLE.

​All sales are final.

 

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If [The Client] is unsatisfied with our services, we are able to accommodate them by making the necessary revisions, after a certain amount of revisions depending on what service you select fees will apply.

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If [The Client] is experiencing buyers remorse (the sense of regret after having made a purchase), we are unable to accommodate them due to our policy that all purchases are non refundable.

 

​If [The Client] decides to cancel their services for any reason, we will not honor a refund, due to our policy that all services are non refundable.

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Communication + Project Abandonment 

Communication is done through email only. Depending on which service the client select, if clients goes outside of turn in time for service a fee will apply to restart the service that was purchased. All fees can be found under the product description for each service.

 

Our response time for emails ranges from 1 - 3 business days. Weekends and holidays are not included. 

Our business hours are Monday - Friday 11 am - 5 pm.

 

Proofs + Revisions

[The Client] is provided with design proofs before final files. Our design proofs are not to be used, sold and/or replicated.

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Each service has a revision limit which varies. After the revision limit has been exceeded, [The Client] will incur additional fees.

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Be mindful that revisions are small modifications. If [The Client] would prefer a redesign, there will be a redesign fee.

Timeframe

The timeframe can range from 5 business days up to 31 business days for services, depending on which one is selected. Time frame for each service is listed in the product description.

Branding packages could take anywhere from 3 - 6 weeks.

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We strive to deliver services promptly however, we are a sole proprietor which could result in timeframes being extended due to unforeseen circumstances; including but not limited to high order volume, personal emergencies, health problems, technical difficulties and more.

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[The Client] must provide us with the necessary/required information needed to begin the service. We do not begin work until we have all information.

Final Files/Deliverables

We provide PNG, JPS, PDF, TRANSPARENT, SVG.

LAST UPDATED: APRIL 21, 2023

TERMS AND CONDITIONS ARE SUBJECT TO CHANGE