Policy and Contractual Agreement: Prior to making a purchase, please ensure you review Stonie Studios' policy and contractual terms available on our policy page. Upon placing your order, you will receive an automated email containing your contract and a design order form. Both documents must be completed and signed before we commence work on your order.
Turnaround Time: The standard processing time for this service spans 10-15 business days, counting only Tuesday through Friday from 11 AM to 5 PM. Please note that our business days exclude weekends, Mondays, all major holidays, and the date 10/14. Printing 7-12 standard business days
Revisions: This service includes two complimentary revisions. For instance, changing a font and replacing a photo counts as two revisions. Should additional revisions be necessary, fees will start at $6 and may rise up to $50 depending on the complexity of the request. Requests for a complete redesign will incur a fee amounting to 50% of the total service cost.
Project Abandonment: You are allocated a window of 10 business days (Tuesday through Friday) to submit your signed contract and completed order form. Holidays, Mondays, and the date 10/14 are not included in this period. Failure to comply with these submission requirements will lead to project closure without a refund. To reopen a project, an abandonment fee ranging from $25 to $150, depending on the service purchased, will be charged.
